Customer Service - We're Here to Help!
Marion County Planning has been made aware of recent communications being sent out requesting payment for invoices related to fees for planning applications. These communications are not from Marion County Planning.
Marion County Planning will not ask you for personal information or payment through an unsolicited text, email or phone call.
Marion County Planning only accepts payments for application and permit fees in person at the Marion County Public Works Building located at 5155 Silverton Rd NE, Salem, OR 97305. If you have any questions, please contact us directly in person or by phone at 503-588-5038.
Marion County Planning is here to help get you through the process, deal with regulations and find solutions or alternatives when issues arise. We have staff who can help you from beginning to end. Think of us as your project manager for Marion County!
Our team focuses on customer service by:
clearly communicating the process
issuing most decisions (excluding those requiring a hearing) within 30 days
hearings scheduled within 4-5 weeks; appeals within 2-3 weeks;
responding to telephone calls and emails within 24 hours
having a planner available each day from 8-5 - no appointment necessary!
Have a problem or concern?
Whether you're a property owner with a land use case, a concerned neighbor, or appealing a land use decision, staff is here to provide assistance. The land use planning process can be intimidating, but we're not! And we don't "take sides" in an appealed land use case - staff will gladly help anyone participating in our land use process. We understand neighbors can often have different points of view that need to be respected. Our goal is to listen and consider all of views and interests to help the decision-making body find the right course of action.
Send us an email at
planning@co.marion.or.us. If you send an email regarding an issue or concern and would like to remain anonymous, just include that request in your email. Our customer service coordinator will check into your comments and get back to you as soon as possible.
You can also email the Planning Director, Brandon Reich, at breich@co.marion.or.us; or the Public Works Director, Brian Nicholas at bnicholas@co.marion.or.us.
